Return & Exchange Policy – CLASSBINA

Effective Date: July 3, 2025

At CLASSBINA, customer satisfaction is our top priority. We want you to love your beauty products, but we also understand that sometimes a return or exchange may be necessary. This Return & Exchange Policy explains the conditions and steps required for processing returns or exchanges.

1. Return Eligibility

To be eligible for a return or exchange:

  • ✔ Products must be unused, unopened, and in their original packaging, including tags and labels.

  • ✔ Return requests must be made within 30 days of the purchase date.

  • ✔ A proof of purchase (order number or receipt) must be provided.

  • ✔ For hygiene reasons, opened or used beauty products (such as skincare, makeup, etc.) are non-returnable, unless the product is defective or damaged.

2. How to Initiate a Return

To start a return:

  1. Contact us at info@classbina.com within 30 days of receiving your order. Include your order number and reason for the return.

  2. If your return qualifies, you will receive a Return Authorization Number (RAN) and instructions.

  3. Pack the item(s) securely, including the original packaging and proof of purchase.

  4. Ship the item(s) to the address provided.

    • 📦 You are responsible for return shipping costs unless the product is defective or we sent the wrong item.

3. Exchange Policy

We’re happy to offer exchanges under the following conditions:

  • ✔ The item is unused and in original condition

  • ✔ The exchange request is made within 30 days of purchase

  • ✔ You wish to exchange for the same product or another item of equal value

📩 To request an exchange, email us at info@classbina.com. We’ll guide you through the return and help you place a new order.

4. Refund Policy

Once your return is received and approved:

  • ✔ Refunds are issued to the original payment method

  • ✔ Please allow 7–10 business days for the refund to reflect in your account

  • ✔ Shipping fees are non-refundable, unless the return is due to a defect or our error

  • ❌ Returns not meeting policy conditions may be denied and returned to you without a refund

5. Damaged or Defective Items

If your product arrives damaged or defective, we will make it right:

  • 📅 Notify us within 7 business days of receiving your item

  • 📧 Contact: info@classbina.com with your order number and photos

  • ✅ We will offer a replacement, exchange, or full refund at no extra charge

6. Non-Returnable Items

Due to hygiene and safety standards, the following items cannot be returned or exchanged unless defective:

  • ❌ Opened or used skincare and cosmetic products

  • ❌ Earrings or body jewelry

  • ❌ Gift cards or discounted sale items

7. Return Shipping Costs

  • ✉️ Customers are responsible for return shipping costs, unless the return is due to our mistake or product defect

  • 🚚 We recommend using trackable shipping or insurance—we are not liable for items lost in transit

8. Contact Information

If you have questions or need help with a return or exchange, please contact us:

📍 Address: 1255 Palm Dr, Mount Dora, Florida, United States
📞 Phone: (352) 383-2760
📧 Email: info@classbina.com
🌐 Website: www.classbina.com

By shopping at CLASSBINA, you agree to the terms of this Return & Exchange Policy. We’re here to support you and ensure your experience with our beauty products is both satisfying and seamless.